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Services

At C.N. Wood we are dedicated to providing responsive service to our customers. To maintain this commitment, we offer factory trained parts & service technicians and state-of-the-art tooling and technology. You can depend on our representatives to keep your equipment operating efficiently.

24 Hour emergency service
C.N. Wood provides 24 hour parts and on-site emergency service. Click here to contact the location nearest you.

Repair & maintenance programs
Any type of service for your equipment is available at our five locations throughout the Northeast in Connecticut, Massachusetts and Rhode Island. Call to schedule a service visit at the location nearest you.

Factory trained, certified technicians
C.N. Wood's technicians are factory trained to assure that they understand the latest repair and maintenance techniques. Komatsu America provides hands on training in its cutting edge facility in Cartersville, Georgia, guided by a team of technical specialists. They undergo extensive technical training on all aspects of equipment operation, including heavy equipment diagnostics, maintenance and repair. Our technicians have experienced both classroom training and on-the-job training.

State-of-the-art equipment
Our state-of-the-art equipment is carefully selected to provide the best possible service for our customers. Electronic test equipment and hydraulic test equipment, laptop computers, and other diagnostic tooling are upgraded routinely to assure that we are offering our customers the best service available. With the proper tools, our technicians can perform diagnostics quickly and complete repairs properly.

Remanufacturing and rebuild program
For replacement components that deliver exceptional value, C.N. Wood provides components from our manufacturers' a state-of-the-art remanufacturing and rebuild facilities. These facilities are staffed with highly skilled, experienced craftsmen and knowledgeable customer representatives. For more information click here.

Remanufactured parts
Our remanufacturing services are available for Mechanical Components, Engines, Transmissions, Torque Converters, Final Drives, and Hydraulic Cylinders. Components are rebuilt for any brand, any model at OEM specifications. We provide a quick turnaround for these services and can save you up to 40% over buying new.
For more information click here.

KOMTRAX
KOMTRAX is Komatsu's wireless equipment monitoring system. Through the web you can monitor your machines daily activities and performance. Information is provided for several areas. For more information click here.

All makes undercarriage program
Undercarriage costs consume a significant portion of the average operating cost-per-hour for your track-type equipment; properly maintaining your undercarriage systems is essential. C.N. Wood offers a comprehensive undercarriage management program for all manufacturers, including a FREE computer assisted Track Management System (TMS). Take advantage of this free service to reduce unscheduled downtime and operating expense.
For more information click here.

Komatsu oil & wear analysis program
The Komatsu Oil & Wear Analysis (KOWA) program uses independent laboratories across the United States to determine how your machine is performing, based on a small sample of oil or other fluids. KOWA detects fuel dilution and coolant leaks, identifies contaminants, and measures wear-metals. C.N. Wood technicians will help interpret this information. Regular sampling provides indications of increasing contaminants, so you can schedule repairs at the optimum time.
For more information click here.

Preventive maintenance
Whether you have one machine or fifty, your equipment deserves the same care that C.N. Wood gives its own rental fleet. That's why we offer Preventive Maintenance. Just tell us which machines you'd like us to cover, and we'll make sure they're properly serviced on time by a qualified technician. For more information click here.

Hydraulic Inspection
Early detection of problems avoids unplanned downtime. If fluids are leaking, contaminants can enter your system.
For more information click here.

PSSR Field Facts
Oil Sampling
Komatsu Oil and Wear Analysis-KOWA
KMAX™ System
Undercarriage Maintenance Tips
Undercarriage Operation Tips
Undercarriage Inspection Tips
Cooling Systems
Dirt and Dust Can Ruin Your Engine
Twelve Tips for Longer Blade Life
Choosing the Right Shoes for the Job